Returns and refunds

We've prepared this page to answer the most common questions we receive. If your question isn't answered here or you need more information, please contact us.

In accordance with the consumer contract regulations (CCR) any products purchased by customers within the European Union (EU) are subject to a 14 day cancellation period from date of delivery. During this period the purchaser can arrange to return any unused and unopened stock parts for a full refund including shipping costs. The return shipping cost is the responsibility of the purchaser. For this to apply the purchaser must contact us within 14 days of delivery. Please note that CCRs are NOT applicable to 'Special Purchase' items, these are clearly marked in the items description.

If the sale was for multiple items and only some items are being returned within the 14 day period, then we will not refund the purchasers original shipping cost as some items have been accepted. CCR's apply to any order that is shipped to the customer without prior viewing or consultation in person. CCR's do not apply to online Auction parts, Special Purchase, Collected, or parts fitted in the workshop.

Outside the 14 day period all unused parts sold correctly may be returned by agreement for a refund less a 20% restocking / admin fee if within 28 days from the original dispatch date. No unused parts will be refunded after 28 days of dispatch date. Exchange surcharge items i.e. engines and turbo chargers will only be refunded if the exchange item is serviceable. If the exchanged item is not serviceable, then we will not be able to refund the exchange surcharge. Please contact us to clarify requirements before ordering any exchange items. All exchange items must be returned within 60 days to apply for a full refund of the exchange surcharge.

All refunds will be processed within 14 days once items have been received / inspected and authorised. Refund payment will be made back to the original payment method. By visiting or purchasing at Engine Dynamics (ED), you agree to these terms and conditions without exception.

In case you haven't found the answer for your question please feel free to contact us, our customer support will be happy to help you.